FAQ Customer Support

If you've investigated launching an e-commerce effort, you would probably have noticed the steep learning curve and the daunting complexity involved. The exorbitant costs of e-commerce payment gateway solutions provided by financial institutions in India; the sheer volume of different software components and the challenge of integrating them, can discourage anyone from going into the business.

Since 2001 CCAvenue's solutions have empowered thousands of e-merchants worldwide, with fast, secure, affordable and complete online transaction processing. Avenues is India's only third party payment processor to have transactional capabilities with all credit card brands and major online banking institutions.

With CCAvenue,you are open for business to ANYONE, ANYWHERE, ANYTIME regardless of geographical boundaries, contingencies and astronomical operational retailing costs. CCAvenue's payment gateway services offer Indian merchants an outstanding global platform to cost effectively enter the digital economy.

Key Features of CCAvenue Payment Gateway

  • All Major International and Indian Credit cards Processed.

  • Our Payment Gateway ALSO processes credit cards" Valid only in India & Nepal"

  • Indian Customers can also pay through their Indian bank accounts.

  • No Merchant account or Special Bank Account Necessary.

  • Works with any shopping cart. CCAvenue free shopping cart included.

  • Quick & Easy Integration with our Payment Gateway.

  • Payment Gateway is VeriSign 128 bit Secure.

  • Our Payment Gateway Offers 'Authorize & Capture' and other facilities.

'Transaction Not Authorized' charge back liability is now history.

Pricing Options of Our Payment Gateway
CCAvenue is offering the following two schemes for you to choose from, as per your business model:-

Type of Scheme

Set Up fees [One time, Non Refundable]

TDR * (Credit Cards)

TDR * (Net Banking)

Annual Software Maintenance Cost (Payable April , Every Year OR Pro Rata Thereof)

Premium Scheme

Rs. 25,000/-

5%

4%

Rs. 2,400/-

Economy Scheme

Rs. 7,500/-

7%

4%

Rs. 1,200/-

* TDR = Transaction Discount Rate

CCAvenue accepts online payments for e-merchants via two independent options.

PAYMENT CYCLE:
You have 12 days from the receipt of the orders to execute and capture the order amounts. If your business model demands that you capture the amount in advance for future delivery i.e. a period beyond 12 days from receipt of the order, and your customer is explicitly agreeable to this, then you may do so before the 12th day. Orders not captured will not be reflected in your account after this.

Orders can be accessed by logging into your CCAvenue Account with the username and password registered on sign-up.

All orders shipped/executed until Thursday midnight IST are processed for payment the following day. Transactions are then paid-out to your designated bank account by depositing cheques in Mumbai to your bank account(if your bank permits it) or by sending you a Citibank at par cheque, encashable in your city, by courier to reach you no later than the next Monday or Tuesday.

Modes of payment to choose from :
a)Sub-Merchants holding an account with the following banks can opt for direct credit to their accounts with any branch in the country by requesting us to deposit a Mumbai cheque:- HDFC Bank Limited, ICICI Bank Limited , UTI Bank Limited, Citibank, Standard Chartered ANZ Grindlays, Global Trust Bank, Centurion Bank, ABN Amro Bank, IDBI Bank and any other bank which allows us to deposit cheques to your current /personal account directly from Mumbai.

OR

b) Citibank at par cheque payable as a local cheque in your city dispatched on Friday evening by courier.

Minimum Balance Requirement:
On commencement of the account CCAvenue will retain the first Rs 1000/- as a minimum balance requirement for keeping your account in live mode, in the same way as a bank account operates. Subsequently all and any amount over this will automatically get paid out.

Features:

  • Set Up fee is a one time fee only.

  • Facility to upgrade from economy scheme to premium scheme by paying the difference in set up fees. No changes to be made at your end.

  • Shopping Cart and other services available to both schemes.

  • Both Schemes to have access to complete online Sub Merchant Account Management , with a central reporting facility on every transaction. This includes reports on sales, credits, voids O to support non-repudiation, balancing, portal settlement reporting, processor settlement reporting and other back office functions.

  • Visibility into transaction level information is protected by passwords.

Key Features
Pricing Option
CCAvenues Shopping Cart Interface
Sign Up
 
 

                           

  •  A) Customer clicks on the 'Add to Cart' button next to each product or services on your site.

  • B) He is then taken to the Shopping Cart on the CCAvenue server which has the exact look 'n' feel of your website, so the customer does not feel that he has moved to another website. He can click on "Add more Items" button to go back to your site and add/delete more items from the shopping cart. Alternatively, he can click on the "Pay and Finish" button and proceed to the Checkout Page.

  •  C) On the checkout page he has various payment options available to him ( such as Visa and Master Card, HDFC Net Banking, ICICI Infinity Net Banking and other options.)

  • D) On authorization from the chosen payment option, CCAvenue validates the transaction and returns the customer to your site with a "Success" or "Failure" status of the transaction .

  • E) CCAvenue then updates your accounts and sends you an e-mail copy of your customer's order and delivery address. On dispatch of the order, you can update your account and receive payments from CCAvenue.

     Some Live Links Using CCAvenue Payment Gateway
http://www.delhiblossoms.com/
http://www.cdacindia.com/
http://www.indianexpress.com/
http://www.shaadi.com/
http://www.jeevansaathi.com/
and many more...
 

How to Sign Up? Contact Biz-Tree Hosting On sales@Biztreehosting.com or 91-20-64005059, 25667643. We are the authorized reseller for CCAvenue 

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